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Technology Works Welcomes Willow CSN CyberAgents

**{ Technological Advances } The contents of this page are exclusively for Willow CSN CyberAgents within Dade, Broward, and Palm Beach Counties**

Service Overview:

Technological Advances

System Installation- $100.00 per system

  • System delivery and setup, establish printer and dial-up internet connection

Software Configuration- $100.00

  • Installation & configuration of WillowCSN required software

Hardware/Software Upgrades- Onsite: $75.00 for first hour, then $60.00 per hour billed in 1/2 hour increments. (Two hour maximum onsite per visit, after which PC will be taken to TechnologyWorks lab for repair)

  • Modem Installation
  • Hard Drive Installation & Data Transfer
  • Memory Installation
  • Processor Installation
  • Mass Storage Installation (Zip/Jaz)
  • Multimedia Kit Installation (CD-Rom/CD-R/CD-RW)
  • Software/Operating System upgrades

Technical Support- Service Technicians are available from 9:00AM to 7:00PM, Monday through Saturday, with after hours & Sunday service available by special arrangement.

    • Response Time:
      • A service technician will respond to your call via telephone within 2 hours
      • A service technician will be dispatched to your home/office within 24 hours
    • On-site: $75.00 for first hour, then $60.00 per hour

there after

  • At TechnologyWorks lab: $60.00 per hour

Maintenance/Service Plans

  • Plan “A”:
    • 500 MB Data Backup, Virus Scanner Update, Operating System Update, Application Software update, PC Performance Analysis & PC Tune Up-  $100.00 per month per system
  • Plan “B”:
    • All features included in Plan “A”, plus 1 on-site tech support incident- $150.00 per month per system

Internet Service

  • ADSL Service for Home- from $50.00 per month
  • SDSL Service for Business- from $120.00 per month

* Current service providers: BellSouth FastAccess, DirecTV DSL, and MegaPath.

 

Telecom & Networking

  • Coordination of OPX/Additional phone line installation- $50.00
  • Install, setup & test Telephone and headset- $25.00
  • Coordination of DSL installation + Installation & Configuration of DSL Modem- $150.00

*Home or Office Computer networking services also available

Willow CSN Cyber Agent Specials:

  • Promo “A” PC/Tel + Service Bundle:
    • PC: State of the art computer, 17” Monitor, HP Deskjet Printer, 10’ Printer Cable & APC UPS + Panasonic 1-Line Basic Speaker Phone & Ultralight Headset + OPX/DSL/Tel/SW/PC Installation & Configuration

* 3 Year warranty on parts, 1 year on labor, 30 days telephone tech support included.

  • Promo “B” Service Bundle: 
    • OPX/DSL/Tel/SW/PC Installation & Configuration- $400.00

* 30 days telephone tech support included.

 

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